ENCANTO CAFE

Last updated: January 13, 2025

This Privacy Notice for ________ (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://encantoscafe.com, or any website of ours that links to this Privacy Notice.

Use Encantos Café. Our coffee is sourced from Finca Altamira, located at the foothills of the Tatamá Natural Park in the municipality of Santuario, Colombia.

Interact with us in other ways related to sales, marketing, or events.

Do you have questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at [email protected].

KEY POINT SUMMARY This summary provides key points of our Privacy Notice, but you can find more details about any of these topics by clicking the link following each key point or using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.

Do we process any sensitive personal information? Some data may be considered “special” or “sensitive” in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with whom do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have appropriate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to breach our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on your geographic location, applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How can you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS:

1. What information do we collect?
2. How do we process your information?
3. How long do we retain your information?
4. How do we keep your information safe?
5. What are your privacy rights?
6. Do we make updates to this notice?
7. How can you contact us about this notice?
8. How can you review, update, or delete the data we collect from you?

1. WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Contact or authentication data

Sensitive information. We do not process sensitive information.

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information collected automatically In short: Some information—such as your Internet Protocol (IP) address and/or browser and device characteristics—is collected automatically when you visit.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and usage data. Log and usage data are service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports [sometimes called “memory dumps”]), and hardware settings.
• Device data. We collect device data, such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider or carrier, operating system, and system configuration information.
• Location data. We collect location data, such as information about your device’s location, which can be either precise or imprecise. The amount of information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION? In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and resolve any potential issues you might have with the requested service.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To send you targeted advertising. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Services, products, marketing, and your experience.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. HOW LONG DO WE RETAIN YOUR INFORMATION? In short: We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

4. HOW DO WE KEEP YOUR INFORMATION SAFE? In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

While we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

5. WHAT ARE YOUR PRIVACY RIGHTS? In short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdraw your consent: If we rely on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you—for example, to send you service-related messages necessary for the administration and use of your account, to respond to service requests, or for other non-commercial purposes.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Sources of personal information

Will your information be shared with anyone else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as performing internal research for technology development and demonstration. This is not considered a “sale” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for business or commercial purposes in the last twelve (12) months. We will not sell or share in the future personal information belonging to website visitors, users, and other consumers.

Your rights

You have rights under certain U.S. state data protection laws. However, these rights are not absolute, and in certain cases, we may deny your request as permitted by law. These rights include:

• Right to know whether we process your personal data.
• Right to access your personal data.
• Right to correct inaccuracies in your personal data.
• Right to request deletion of your personal data.
• Right to obtain a copy of the personal data you previously shared with us.
• Right to not be discriminated against for exercising your rights.
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California privacy law), the sale of personal data, or profiling to promote decisions producing legal or similarly significant effects (“profiling”).

How to exercise your rights

To exercise these rights, you may contact us by submitting a data subject access request, emailing us at [email protected], calling toll-free at (470) 886-8321, visiting https://encantoscafe.com, or consulting the contact details provided at the end of this document. Under certain U.S. state data protection laws, you may designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not provide proof they have been validly authorized to act on your behalf under applicable law.

6. DO WE MAKE UPDATES TO THIS NOTICE? In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an “Updated” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

7. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments about this notice, you may email us at [email protected].

8. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? You have the right to request access to the personal information we collect from you, details on how we process it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances under applicable law. To request to review, update, or delete your personal information, please complete and submit a data subject access request.